Privacy Policy

How BlackWings collects, uses, and protects information.

Last updated: May 18, 2026

Overview

BlackWings (“BlackWings”, “we”, “us”) is a software studio that builds and operates B2B and B2C products, including Rauyu (customer feedback) and Nedge (in-room hospitality). This policy describes how we handle personal information when you use our websites, products, or services.

Information we collect

We may collect account details (name, email, organization), usage and device data, content and responses submitted through our products (including optional contact fields end users provide), and technical logs needed to operate and secure our platforms.

How we use information

We use collected information to provide and improve our products, authenticate users, generate analytics and reports for your organization, respond to support requests, and comply with legal obligations. We do not sell personal information.

Data retention and security

We retain data for as long as your account is active or as needed to provide our services. We apply administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Contact your organization administrator or reach us through your account channel to exercise these rights.

Updates

We may update this policy from time to time. Material changes will be reflected on this page with an updated effective date.

For corrections or general enquiries, please contact us.